Allworx System Features & Advanced System Features

Auto Attendant
Allworx comes complete with up to nine Auto Attendants that ensures your calls are answered — and handled in a timely, professional manner. Callers hear a custom greeting that you record, and can dial by name, by extension, or from the company directory. Of course, they can always reach an operator or designated staff person.

Call Reporting
We've made it easy for your administrator to access and analyze call data. With a few clicks, you can see details of every call — including the caller, time, length, and the total number of calls.

Call Routing
With seven customizable routing options, your call routes can match your presence management settings (e.g., "Out of Office," "In a Meeting"). Just use a simple drop-down menu or your phone to direct your calls any way you choose. This ensures that your customers and employees can find you when they need to.

CO Line Support
The Allworx comes with support for up to nine Central Office (CO) lines for the 10x and six for the 6x. You also have the option of adding lines.

Direct Inward Dial
This function allows extensions to be used as direct phone numbers, and can give your system the appearance of being a much larger one. With DID, customers dial a number that appears to be a direct line (555-1234) and sent to your main exchange (555-1000), the digits 1234 are transmitted to Allworx then routed to that extension. This gives the impression of hundreds of direct dial lines, when in fact, you only have a few CO lines that route those calls.

Fax Support
You can connect your fax machine directly to the Allworx unit and create a dedicated fax line. For added flexibility, that line is automatically used for outgoing calls when it is not faxing.

PBX & Key System Features
You can mix and match your favorite features from both PBX and Key systems. High—end functions include call forwarding options, call hunt, and call waiting, and everything in between. It supports multiple-line phones, and is password protected for security and easy management. The system can support up to three simultaneous conference calls for the 10x and eight simultaneous conference calls for the 6x.

Phone Support for Users and Extensions
The Allworx system provides flexible configuration options — the Allworx 10x supports up to 100 users with analog or VoIP phones, in any combination and 100 extensions. The Allworx 6x supports up to 30 users and 30 extensions. These users have full access to system features like unified messaging and calendars and each user gets their own extension.

Advanced Features

Internet Call Access
Sold as an option, our Internet Call Access software allows you to send and receive phone calls over the Internet. This software option is needed when you want to connect the Allworx system to an ITSP (Internet Telephony Service Provider).

A virtual private network allows users at designated remote locations to access the office intranet over a secure connection at a lower cost than leased lines or other alternatives.

The Allworx VPN can extend the reach of your secure infrastructure in these ways:

For staff members on travel: For example, when an employee is traveling and needs access to files stored on the company intranet, with Allworx VPN and a laptop, the employee can access the company files with no loss in company security.

For home office access: with Allworx VPN installed on their home computer, an employee can work at home, at his or her convenience, with full, secure access to the company intranet and files.

Our Allworx VPN software incorporates the best possible technologies and leverages the architecture of the Allworx to deliver significant cost savings and business value to our small business customers.